Thank you for using https://satelliteradio.radioxm.online/ (the “Website”). We strive to provide the best experience for our users. Please read this Refund & Returns Policy carefully to understand how refunds and returns are handled on our Website.
1. No Returns Required for Digital Services
Since RadioXM provides digital content and services (such as online streaming, access to audio content, and related features), there is no physical product to return.
2. No Standard Refund Policy
By default, purchases or payments made on our Website for digital services are non-refundable once the service has been delivered, activated, or accessed.
This includes but is not limited to:
-
Subscription charges
-
Premium access fees
-
Digital content access payments
3. Exceptions (At Our Discretion)
We may consider refunds in specific situations where:
-
You were charged by mistake
-
The service did not function due to a technical issue on our part
-
You were charged multiple times in error
To request a refund, please contact our support team at the contact information provided at the bottom of this policy.
Refunds will only be issued after review and approval by RadioXM’s support team.
4. How to Request a Refund
To request a refund, please contact us with the following information:
-
Full Name
-
Email address used on the Website
-
Transaction details (date, amount, order ID, payment method)
-
Reason for refund request
Our support team will review your request and respond within 5–10 business days.
5. Processing Refunds
If your refund request is approved:
-
We will initiate the refund using the same payment method used for the purchase when possible
-
The time it takes for the refund to reflect in your account depends on your payment provider or bank
6. Cancellations
-
You may cancel any ongoing subscription or future service renewal at any time
-
Cancellation does not automatically result in a refund unless otherwise approved under Section 3
7. Changes to This Policy
We may update this Refund & Returns Policy at any time. Any changes will be posted on this page with the updated date. Continued use of the Website constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or would like to request a refund, please contact us:
📞 Phone: +1-833-817-0305
✉️ Email (Optional): care@satelliteradio.radioxm.online